Family Care

Diverse medical clinic services for all ages

General Family Services

  • General family medicine
  • Immunisations
  • Travel medicine service
  • Minor procedures & excision of skin lesions
  • Instant drug & alcohol screen
  • Workcover & back to work planning
  • Diabetes clinics

Additional Services

Immunisations

All child immunisations available, including chicken pox, hepatitis A and B, HPV, and booster shots, as well as immunisations required for work or overseas travel.

Travel Advice

We offer advice on overseas travel, including what to take, sensible precautions, and required medication and immunisations. We advise that you make an appointment to discuss your travel plans more than a month prior to your departure. Please bring along your travel itinerary if possible.

SURGERY HOURS

Calls will be answered from 7:45am to 5:30pm, Monday to Friday.
Five telephone lines are available, however, please be patient when calling during peak times —8:00am to 9:00am. Urgent calls will be dealt with promptly.

APPOINTMENTS

Consultations are by appointment and a standard consultation is for 10 minutes. If you feel that you may need longer time with the doctor then please tell the receptionist when you book. Special medical examinations or procedures sometimes need a longer appointment too.
We do our best to keep to time but the inevitable emergencies do cause delays at times. Staff will keep you informed if your doctor has been seriously delayed.

HOUSE CALLS

House calls are available in the Mackay city area—and inner suburbs—for patients who are medically unfit to attend our surgery. Frail, aged patients can be visited on a regular basis. Younger patients who are sufficiently ill may require hospital admission and a surgery consultation may be more appropriate.

TELEPHONE CONSULTATIONS

It may be occasionally necessary to talk to your doctor on the telephone during surgery hours. Most of our doctors prefer not to be disturbed during a consultation unless the matter is urgent. You will need to indicate this to the receptionist who takes your call.
Alternatively, you may wish to leave your name and contact details with the receptionist so that your doctor can return your call. A fee may be charged for telephone consultations when appropriate (see “current scale of fees’ in the reception area.) There is no medical rebate for this charge.

TEST RESULTS

All patients are required to make an appointment with their doctor to discuss their test results.

REPEAT PRESCRIPTIONS

Repeat prescriptions may be provided upon request, either in person or by telephone (24-hour notice is required). A fee is payable for all repeat prescriptions.

HOSPITAL AND NURSING HOME VISITS

Patients admitted to Private Hospitals are visited on a daily basis or more frequently if required. Such visits are subject to the appropriate fee. Patients in hospital under the care of a specialist may be visited as a matter of courtesy.
Where a specialist requests our presence, a fee will be charged. Most hospital accounts are sent directly to your private health fund with no gap payment available. Patients admitted to nursing homes under our care are visited on a regular basis, usually monthly or more frequently if necessary.

RECALL

Our computerised medical records enable us to offer a formal reminder system, advising you when your visit or treatment is due. These are generally implemented automatically for routine procedures, such as papsmears, childhood immunisations and aged care health assessments.
If you do not wish to be reminded regarding a follow up procedure, please inform your doctor or one of our receptionists. Do not forget to inform us if your address or contact details change, so we can contact you when your reminder is due.

DISABLED AND INFANT FACILITIES

There is a baby change mat in the patient toilets. Please ask the receptionist to direct you to this private area to change or feed your baby. Entrance to the clinic is wheelchair friendly.