Complaints

Our friendly Mackay medical team value your feedback

While we try to keep our patients happy at all times, we recognise that we are not perfect.
If you wish to make a complaint, please speak to the Practice Manager, Senior Receptionist or ask to see one of the doctors.
If you feel that there is a problem that cannot be dealt with within the practice, you can obtain assistance by contacting:

HEALTH QUALITY AND COMPLAINTS COMMISSION

Smart Scan: 73 Philip Street, Mount Pleasant Plaza, Mackay, Qld 4740. Ph (07) 4942 9912 or (07) 4942 8323 orĀ (07) 4942 8194

Lloyds Northside Clinic: 81 Phillip Street, Mount Pleasant, Mackay, Qld 4740. Ph (07) 4942 9910 or after-hours Ph (07) 4885 6000 (Base Hospital)